Truro Beach Cottages is committed to protecting the safety and health of our guests and staff. Due to the current situation related to COVID-19, travel restrictions at the state and local levels are changing rapidly. We are closely monitoring the Massachusetts Phased Reopening Plan, as well as the CDC and WHO's statements regarding COVID-19. We are following the guidelines from these agencies and our local health department and adjusting our processes as necessary.
Our Cancellation Policy:
UPDATED POLICY:In response to changing marketplace conditions, Truro Beach Cottages is committed to ensuring our customers experience flexibility during these challenging times.
For guests with reservations thru July 31, 2020, we will allow full changes or cancellation without penalty up to 48 hours prior to arrival.
For guests with reservations in August, September and October 2020, cancellation 7 days or more prior to the date of arrival will receive a full refund of the deposit. Reservations cancelled less than 7 days prior to the date of arrival will forfeit the entire deposit.
Please contact the staff at Truro Beach Cottages - 774-251-2009 | GM@TruroBeachCottages.com - for more information or options.
To our valued guests who booked via online travel agents or third-party travel professionals, you are advised to contact your booking provider for information on their policies and to initiate cancellation.
Our Commitment To Cleanliness:
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. While we practice strict and consistent cleanliness standards every day, we have increased the frequency in which we clean all surfaces. We use cleaning products and protocols which are effective against viruses, including:
- Guest Cottages: Truro Beach Cottages uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.